April 2008 Edition
Feature Spotlight: Lengthened Fields
Q&A with Technical Support: Searching Estimates
Smart Tip of the Month: Stopping All Services for Maintenance Tasks
Additional Resources: Windows Sysinternals
Knowledge Builder: New Articles
Feature Spotlight: Lengthened Fields
Beginning in Package 157, several commonly used fields in Job Manager have been lengthened to provide additional space for data entry. Those fields include: job_name, estimate_name, job_description and customer country. The job_name and estimate_name fields have been lengthened to 80 characters in size. Job_description has been lengthened to 255 characters while the customer country field has been lengthened to 40 characters.
For more information visit:
http://www.meta-comm.com/support/knowledge_base/article.asp?id=16321
Q&A with Technical Support: Searching Estimates
How can I locate an estimate when only the job number is known?
There are a couple different methods for locating an estimate based on the job number. A user simply needs to view the Job Entry and Edit page in Job Manager and locate the estimate number field to know the associated estimate number. For locating a range of estimates based on a range of job numbers, a criterion has been added to the Find Estimates search that will allow multiple estimates to be located in one search.
For more information visit:
http://www.meta-comm.com/support/knowledge_base/article.asp?id=16319
Smart Tip of the Month: Stopping All Services for Maintenance Tasks
When performing various maintenance tasks on your server it may be necessary to stop all of the installed MetaCommunications services to ensure that all connections to the applications have ceased. An administrator could stop these services manually in the Services control panel on the server, or could write a script that utilizes the Windows 'net stop' command to stop all relevant services. Knowledge Base Article 16318 contains a list of all potential services used by Workgroups and provides an example script for stopping these services.
For more information visit:
http://www.meta-comm.com/support/knowledge_base/article.asp?id=16318
Additional Resources: Windows Sysinternals
Microsoft has provided a helpful page for system administrators containing a wide array of utilities for management and troubleshooting your Windows systems. The Windows Sysinternals page contains utilities for file and disk monitoring, process monitoring, security management, and more.
For more information visit:
http://technet.microsoft.com/en-us/sysinternals/default.aspx
Knowledge Builder
New articles this month
16318 - Stopping all MetaCommunications for maintenance tasks
This article provides a list of all Windows Services used by the MetaCommunications Workgroups Suite software.
http://www.meta-comm.com/support/knowledge_base/article.asp?id=16318
16319 - Locating estimates-quotes using job numbers
This article describes how to locate estimates-quotes based on the job number associated with the estimate-quote when it is pushed to a job.
http://www.meta-comm.com/support/knowledge_base/article.asp?id=16319
16320 - Using Net Use for Diagnosing InterSync Access
This article describes how to use the Windows function 'net use' for diagnosing file server connection issues in InterSync and Image Portal.
http://www.meta-comm.com/support/knowledge_base/article.asp?id=16320
16321 - Locating default field lengths for Workgroups
This article describes how to locate the lengths of the fields used in Workgroups applications.
http://www.meta-comm.com/support/knowledge_base/article.asp?id=16321
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