August 2006 Edition
Feature Spotlight: Digital Resources Explorer
Q&A with Technical Support: Setting up Media Profiles
Smart Tip of the Month: Filtering Notification Recipients
Additional Resources: Archiving Best Practices Guide
Knowledge Builder: New Articles
Feature Spotlight
Digital Resources Explorer
The Digital Resources Explorer window of Digital Storage Manager (DSM) and DSM enabled versions of Virtual Ticket provides a hierarchal view of all of the digital resources under management. In this window, users can drill down to see the structure of the file system and locate files in much the same way as they would in the Mac OS X Finder. From this window, files can be easily copied, moved, archived, and revealed in the Finder. Fast access to file previews, properties, and other extracted metadata is available through the context menu for each file. By providing a logical Explorer-like representation of your managed digital resources, the Digital Resource Explorer window allows you to work with a more intuitive, familiar, and powerful tool when performing your Digital Resource related activities.
Q&A with Technical Support
What function do Media Profiles serve?
Media Profiles are used to configure Helper Applications for simplifying archive and retrieval tasks. Media Profiles can be configured by Administrators of both DSM and DSM enabled Virtual Ticket systems. Both systems come with support for the following Helper Applications:
Helper Applications for Tape:
- BrightStor ARCserve Backup
- Helps with Archiving and Retrieving
- Retrospect 5 Helper - Helps with Archiving and Retrieving
- Mac OS X CD/DVD Burning Helper - Helps with Archiving
- Retrospect 5 Helper - Helps with Archiving and Retrieving
- Rimage Helper - Helps with Archiving
- Roxio Toast 6 Helper - Helps with Archiving
For more information visit:
http://www.meta-comm.com/support/knowledge_base/article.asp?id=16243
Smart Tip of the Month
Filtering Notification Recipients
Virtual Ticket 7.0 and Digital Storage Manager 2.0 allow administrators to filter the recipients receiving specific notifications by configuring the Recipients Filter in the Notification setup window. For example, suppose you have a group of 10 people who could receive a notification about a status change of a job but want the notification to only go to the person who is listed as the point of contact on the job ticket. The administrator can configure the notification to use the recipient filter to only send the notification to the point of contact and not the other 9 people located in the group that the notification could be sent to. An example illustrating how to set up a recipient filter can be found in Knowledge Base article 16242.
For more information visit:
http://www.meta-comm.com/support/knowledge_base/article.asp?id=16242
Additional Resources
Archiving Best Practices Guide
The Digital Storage Manager Archiving Best Practices Guide contains useful information that will help when considering which archiving practice is best for your organization. The guide shows the pros and cons of archiving to Offline, Nearline and Online storage and provides information about Digital Storage Manager's archiving helpers for creating offline media.
For more information visit:
http://www.meta-comm.com/support/knowledge_base/article.asp?id=16244
Knowledge Builder
New articles this month
16042 - Resolving upgrade issues related to duplicate email addresses
This article provides a resolution to a problem experienced during the upgrade of a system where the same email address is listed for multiple users in the database.
http://www.meta-comm.com/support/knowledge_base/article.asp?id=16042
16242 - Using the Notification Recipient Filtering Feature
This article provides an example of how to configure the Recipient Filter feature of the Notifications window in Virtual Ticket and Digital Storage Manager.
http://www.meta-comm.com/support/knowledge_base/article.asp?id=16242
16243 - Setting up Media Profiles
This article describes how users can set up Media Profiles for use with Digital Storage Manager and DSM enabled versions of Virtual Ticket
http://www.meta-comm.com/support/knowledge_base/article.asp?id=16243
16244 - Archiving Best Practices
This article provides a Best Practices guide for the Archiving process.
http://www.meta-comm.com/support/knowledge_base/article.asp?id=16244
Miss an issue of the MetaCommunications Support News? All back issues are available at:
http://www.meta-comm.com/support/support_news.htm.
Have an idea or topic you would like covered in the MetaCommunications Support News? Send your ideas, topics and comments to:
support@meta-comm.com
THE INFORMATION PROVIDED IN THE METACOMMUNICATIONS SUPPORT NEWS IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. METACOMMUNICATIONS DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL METACOMMUNICATIONS OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF METACOMMUNICATIONS OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY.