January 2006 Edition
Feature Spotlight: Personalized Global Finds
Q&A with Technical Support: Entering Multiple Components at One Time
Smart Tip of the Month: Virtual Document Groups
Third Party Software: Revised Documentation
Support Bookshelf: New Articles
Newsletter Changes
To better serve our support customers and newsletter readers, the support news is undergoing some changes to enhance the content and user experience. Existing sections have been revised and a special quarterly User Profile section will be added to the newsletter featuring a real Virtual Ticket and/or Job Manager user and how they use the system. If you are interested in sharing the story of how you use Virtual Ticket and Job Manager or the details of your implementation with other users, contact Justin Bierman at 319-337-8599, extension 189 or via email at jbierman@meta-comm.com.
Feature Spotlight
Personalized Global Finds
The most recent versions of Virtual Ticket allow users of global finds to retain the subtle changes they have made to those finds, such as changing the sort order of the result set, changing the columns that appear, or the criteria used in the find. This personalization allows users to take the information that the administrator has provided through the find and change how it is viewed to make the most sense to them.
Q&A with Technical Support
My jobs have multiple components to them. Is there an easy way to enter all of these components in one window?
The customizable grid solution for Virtual Ticket provides users a way to enter multiple records through one grid at one time on a single form. In this question, the customer wants to enter multiple job components from within one window but be able to manage each component separately. The example in Knowledge Base article 17221 provides an example Job Ticket with Component entry grid and an example document type form used to store the component information in the database.
For more information, visit:
http://www.meta-comm.com/support/knowledge_base/article.asp?id=16221
Smart Tip of the Month
Virtual Document Groups
System administrators looking to give users an easier way to navigate through Virtual Ticket can utilize the Virtual Document Group functionality of the system. For example, suppose you want to group together all of the jobs that have been done for each customer. You could do this with a find, but an easier approach would be to create a document group under the Customers folder type, where (with the help of a backend SQL script) a list of customer jobs could be displayed by simply changing the group.
A complete example, including example SQL scripts can be found in Knowledge Base article 16220, located here:
http://www.meta-comm.com/support/knowledge_base/article.asp?id=16220
Additional Resources
Enhanced Documentation and Feedback Areas
With the most recent release of Virtual Ticket Administrator 6.5 for OS X, the system administration documentation has been updated and enhanced with the addition of Online Help. Online Help appears in the Help Menu of the Virtual Ticket Administrator application and provides information on topics such as building forms, setting tabbing orders, and utilizing the enhanced formatting tools. Also in the OS X versions of Virtual Ticket and VT Administrator, access to MetaCommunications Support has been made easier through the Feedback item of the Virtual Ticket menu. This allows you to easily report problems or request features you would like to see in the product.
For more information on using the Online Help, visit:
http://www.meta-comm.com/support/knowledge_base/article.asp?id=16208
Knowledge Builder
New articles this month
16208 - Using the MetaCommunications Online Help (Featured this month!)
This article describes the MetaCommunications Online Help sections, where the Online Help can be found and what topics are covered. For more information, visit:
http://www.meta-comm.com/support/knowledge_base/article.asp?id=16208
16220 - Configuring virtual document groups (Featured this month!)
This article provides an example solution for creating virtual document groups in Virtual Ticket. The example creates a group in the Customers folder type named Customer Jobs which will display all of the jobs for the selected customer. For more information, visit:
http://www.meta-comm.com/support/knowledge_base/article.asp?id=16220
16221 - Entering Multiple Components at One Time (Featured this month!)
Entering multiple components for a job is a common need for many Virtual Ticket users. This article uses the customizable grid solution to enter multiple attached job components in one location. Provided are job and component forms for implementing the example. For more information, visit:
http://www.meta-comm.com/support/knowledge_base/article.asp?id=16221
16222 - Required DNS settings for proper InterSync scanning
The improper configuration of network DNS settings on a server running InterSync can cause scanning problems for the MetaCommunications File System Service. This article describes how to properly configure the InterSync server to avoid such problems. Click here for more details.
http://www.meta-comm.com/support/knowledge_base/article.asp?id=16222
Miss an issue of the MetaCommunications Support News? All back issues are available at:
http://www.meta-comm.com/support/support_news.htm.
Have an idea or topic you would like covered in the MetaCommunications Support News? Send your ideas, topics and comments to:
support@meta-comm.com
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