December 2004 Edition
Feature Spotlight: Processing Log
Q&A with Technical Support: Important Key Combinations
Smart Tip of the Month: Let Your Path be Known
Third Party Services: Data Recovery
Support Bookshelf: Macintosh Resource
Feature Spotlight
Processing Log
When Virtual Ticket cannot create a thumbnail for a file, the Virtual Ticket Processing Log may contain messages that indicate the problem that prevented the thumbnail from being generated. The Processing Log can be viewed in the Digital Resource Properties window, and can be reviewed when investigating why Virtual Ticket will not create a thumbnail for a resource.
One common situation in which a thumbnail will not be generated for a resource is when Virtual Ticket encounters files that use LZW compression and no LZW license is installed at the MetaCommunications Application Server. The thumbnail will not be generated and a message will be written to the processing log indicating that there is no LZW license. The Processing Log is the recommended first step in troubleshooting any thumbnailing problems.
For more information, visit:
http://www.meta-comm.com/support/knowledge_base/article.asp?id=16182
Q&A with Technical Support
Are there any hidden keyboard shortcuts in Job Manager and Virtual Ticket?
Several keyboard shortcuts exist for performing various Virtual Ticket and Job Manager tasks. The most common shortcuts include:
Virtual Ticket
Opening the Send Notification window:
Macintosh:
Option + Click Update in the VT Browser window.
This will open the Send Notification window.
Windows:
Alt + Click Update in the VT Browser window.
This will open the Send Notification window.
AutoLogin Shortcut (Mac only; Both applications)
Macintosh:
Command + OK in the VT Login window.
This will create a shortcut that will automatically enter your login credentials when the application is started via the shortcut.
Custom Shortcuts for Global and Local Finds
Macintosh and Windows
Custom shortcuts can be defined for global and local searches. When used, these shortcuts will immediately open and execute the Find for which they are defined.
Job Manager
Displaying a list of Ordered Items in the Entry and Edit Window (Mac Only)
Macintosh:
Option + Click the column description.
This will display a list of all ordered items in the database.
Displaying a list of Tasks and Materials in the Entry and Edit Window (Mac Only)
Macintosh:
Command + Click the column description
This will display a list of all tasks and materials in the database.
Exporting Report Results
Macintosh:
Command + S
This will save the information into a tab-delimited text file.
Windows:
Ctrl + S
This will save the information into a tab-delimited text file.
For more information, visit:
http://www.meta-comm.com/support/knowledge_base/article.asp?id=16183
Smart Tip of the Month
Let Your Path be Known
MetaScript can be used to display path information for files located in Virtual Ticket File Collectors. This path information can then be passed to other MetaScript functions. For example, this can be used to alert Virtual Ticket users of the location of all files in the collector. This provides the user with one action for determining what server volumes are being used or what archived CD volumes need to be retrieved.
An example of this functionality can be found in the MetaCommunications Knowledge Base Article 16184.
To learn how to implement this solution, visit:
http://www.meta-comm.com/support/knowledge_base/article.asp?id=16184
Third Party Software
Data Recovery
When major hardware failures occur, it may be necessary to recover data from a corrupt hard drive. ActionFront Data Recovery Labs provide recovery services for failed storage devices and servers. Located in six North American cities, ActionFront boasts a “No Files-No Charge” guarantee in addition to ISO 9001:2000 certification for all its facilities.
For more information, visit:
http://www.ActionFront.com
Support Bookshelf
Macintosh Resource
http://macs.about.com/mpboards.htm - This link provides Macintosh users with a wealth of information through articles, forums, product reviews, troubleshooting and tutorials. Registration is free but required to join the forums.
For more information, visit:
http://macs.about.com/mpboards.htm
New MetaCommunications Knowledge Base Articles this month:
16040 – Modifying the sort order of Virtual Ticket customer selection list
http://www.meta-comm.com/support/knowledge_base/article.asp?id=16040
16182 – Using the Virtual Ticket Processing Log
http://www.meta-comm.com/support/knowledge_base/article.asp?id=16182
16183 – Important Key Combinations
http://www.meta-comm.com/support/knowledge_base/article.asp?id=16183
16184 – Using the GetDigitalResourcePaths() MetaScript function
http://www.meta-comm.com/support/knowledge_base/article.asp?id=16184
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http://www.meta-comm.com/support/support_news.htm.
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support@meta-comm.com
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